Developing heuristics for synchronous collaborative systems
Jill L. Drury · 2001
Heuristic evaluation is widely used for single-user computer systems, but research is ongoing to find a valid set of heuristics that can be applied to synchronous multi-user, or collaborative, computing systems. I have derived a set of heuristics based on six theories and metaphors of collaborative system behavior. The heuristics are being validated through use and a planned experiment.