Symbiotic Aspects in e-Government Application Development
Claude L. Moulin, Marco Luca Sbodio · International Journal of Software Science and Computational Intelligence · 2010
For e-Government applications, the symbiotic aspect must be taken into account at three stages: at design time in order to integrate the end-user, at delivery time when civil servants have to discover and interact with new services, at run time when ambient intelligence could help the interaction of citizens with specific services. In this article, we focus on the first two steps. We show how interoperability issues must concern application designers. We also present how semantics can help civil servants when they have to deal with e-government service frameworks. We then describe an actual application developed during the European Terregov project where semantics is the key point for simplifying the role of citizens when requesting for health care services.