Technical communications as knowledge management
Patti Anklam · 1999
The tasks, talents, and technical capabilities of systems communications professionals have evolved over the past 30 years as the industry itself has grown and transformed the world we live in through several generations of systems. The next generation of systems will be focused on supporting the knowledge worker more effectively and efficiently by focusing on knowledge-enabling business processes. The skills, practices, and understanding of the community of systems documentation professionals are well positioned to contribute and participate in this next evolution.