Experts' estimation of uncertain quantities and its implications for knowledge acquisition
Theresa Mullin · IEEE Transactions on Systems Man and Cybernetics · 1989
The elicitation and encoding of expert judgments for machine use has been justified on the basis of different models of human expert performance that have very different implications for how this knowledge should be encoded and used. Studies of expert problem-solving in well-defined problem domains typically indicate that an expert's conceptualization of the problem and the solution processes it suggests differ markedly from and are superior to those of a nonexpert. This supports the acquisition of both an expert's object knowledge and his processing and control strategies. Other studies have found the judgment performance of experts to be somewhat inferior to that of simple linear models developed by bootstrapping the expert's judgments. This suggests that acquisition of expert judgments should be limited to the identification of key process parameters for subsequent use in relatively simple models. A protocol study of electric fields experts' and groundwater experts' estimations of quantities, involving few versus numerous sources of technical uncertainty, has provided preliminary evidence that both of the aforementioned models of expert performance may be valid for the same expert, for different problems in his domain. The findings suggest that knowledge engineering for expert systems should involve a combined application of these two approaches to elicitation and encoding of expert knowledge.>