Designing with ethnography
John A. Hughes, Jon O’Brien, Tom A. Rodden, Mark Rouncefield, Steve Blythin · 1997
Despite the growing number of ethnographic studies of work their use in design remains a matter of some debate.Acknowledging the problems designers face in utiiising ethnographies, and etlmographers face in meeting commercial demands, this paper outlines a 'framework' for the presentation of fieldstudies organised around three main dimensions; 'distributed coordination', 'plans and procedures' and 'awareness of work'; thereby facilitating effective communication and collaboration between designers and ethnographers.