Breaking through the beaver dam
Christian J. Sinnett, Dave Nevin, Mary A. Brock, Lucas E. Turpin, Tammy Barr · 2008
Oregon State University's Community Network, a contract-based support service, was established in 1995 to create efficiencies and centralize desktop support services being provided by individual departments. Based on four independent teams, each of which supported a specific group of departments, the Community Network service model had many redundancies, was not scalable with growth, and did not allow for rapid response to critical events.