User centered design in action
Jeanne Murray, David A. Schell, Cari Willis · 1997
This paper describes the User Centered Design (UCD) methodology for developing software products, and how the methodology is used within IBM to design solutions that meet customer needs.A case study, demonstrating the use of User Centered Design, describes a team's efforts to develop a user interface for an intelligent agent application.The paper discusses issues involved in designing and developing user interfaces for intelligent agent applications, The results of the IBM User Centered Design team's design phase are shared.The final section focuses techniques used by information designers and writers in IBM to apply the User Centered Design methodology to the development process for information (whether hardcopy, wizard, web, etc.).