Collaborative customer services using synchronous Web browser sharing
Makoto Kobayashi, Masahide Shinozaki, Takashi Sakairi, Maroun Touma, S. Daijavad, Catherine De Wolf · 1998
Article Collaborative customer services using synchronous Web browser sharing Share on Authors: Makoto Kobayashi IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, JapanView Profile , Masahide Shinozaki IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, JapanView Profile , Takashi Sakairi IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, Japan IBM Research, Tokyo Research Laboratory, 1623-14, Shimotsuruma, Yamato, Kanagawa 242-8502, JapanView Profile , Maroun Touma IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NYView Profile , Shahrokh Daijavad IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NYView Profile , Catherine Wolf IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NY IBM Thomas J. Watson Research Center, 30 Saw Mill River Rd., Hawthorne, NYView Profile Authors Info & Claims CSCW '98: Proceedings of the 1998 ACM conference on Computer supported cooperative workNovember 1998 Pages 99–109https://doi.org/10.1145/289444.289484Published:01 November 1998 31citation820DownloadsMetricsTotal Citations31Total Downloads820Last 12 Months3Last 6 weeks1 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access