Survey steered design: evaluating user recovery and command reuse support by questionnaire
Yiya Yang · Behaviour and Information Technology · 1989
Evaluation steered design is an important planning strategy in the construction of human-computer interfaces (HCI) and survey-based evaluation is one of the five main evaluation techniques available for use with this strategy. This paper reports on a survey-based evaluation by questionnaire that aims at investigating the serviceability and services required for user recovery and command 'reuse support. It discusses how to choose an evaluation method in an evaluation steered design process, analyses the problems of evaluation by survey, describes the methodology of conducting a mail questionnaire, reports on the detailed results of this investigation and provides refinement to the mail questionnaire as a valuable evaluation method in HCI research. It also proposes topics for further research in this area.