Grey Relational Analysis on Factors of the Quality of Web Service
Xiao Xiao-cong, Xiangqun Wang, Kai-Yao Fu, Yijiang Zhao · Physics Procedia · 2012
Using the grey relational analysis theory, this exploratory study was to find the principal factors of Quality of Service of Web Sevice and its contributions. The paper utilized a real Quality of Web Service data sets:QWS Dataset (1.0) to grey relational analysis. The results indicate: (1) the sequence of influencing factors of Web Service selection is Best Practices, Compliance, Availability, Successability, Reliability, Latency, Response Time, Throughput, Documentation; (2) nine factors can be classified into four kinds: the first important factors are Best Practices, Compliance, and Availability; the second important factors are Successability, Reliability; the third important kind factors are Latency, Response Time; the less important factors are Throughput, Documentation; (3) the percent contributions of four kinds factors to the QoS of Web Service is 36.68%, 22.96%, 20.6%, 19.77%.