Building a champagne helpdesk on a beer budget
Christian J. Sinnett, Tammy Barr · 2004
Over the last several years many attempts have been made to obtain commercial helpdesk software for the University. In each case the initial investment and recurring costs far exceeded available funding. With dwindling budgets and increased focus on creating efficiencies, it was imperative that we identify an inexpensive, yet powerful, helpdesk solution for the campus.