Fostering resilience in IT
Wanda J. Smith, France Bélanger, Tracy L. Lewis, Kristi Honaker · 2007
The Fostering Resilience in IT tutorial is a hands-on training session for faculty interested in incorporating soft skills training in IT-related courses. Soft skills include such abilities as controlling and using one's emotions (emotional intelligence), dealing with team issues and stress (coping strategies) and talking the language of business. These skills are increasingly recognized as key to success in IT-related disciplines [1, 5].