A Managing QoE Approach for Provisioning User Experience Aware Services Using SDN
Madalena Pereira da Silva, Mário A. R. Dantas, Alexandre Leopoldo Gonçalves, Alex Sandro Roschildt Pinto · 2015
Provision and delivery of services with quality is a classic research problem, however the computational resources available in the network infrastructure of providers are, usually, managed with conventional Quality of Service (QoS) parameters. This paper presents an approach of Quality of Experience (QoE) management for providing services aware of the user experience. QoE modeling and architecture are proposed, with a semantic engine able to learn the user's experience during the use of a service, detecting violations of QoS metrics and providing information, allowing the controller to perform actions in the elements of the Software Defined Networking. The experimental results demonstrate that the proposal is feasible and functional and that the time spent between QoE detection and adaptation of policies in network resources do not influence the quality perceived by the user.