Ontology models for interaction design
Keith A. Butler, Ann J. Hunt, John Muehleisen, Jiajie Zhang, Beth Huffer · 2010
We report a case study for online self-support, which illustrates an advanced form of work modeling based on ontology technology. This new method enables a much earlier understanding of the design problem and promotes interdisciplinary design collaboration. A functional prototype was implemented for user testing and showed significant improvement in content discovery.