Designing real-time, decision support computer-human interaction
William E. Hefley · ACM SIGCHI Bulletin · 1988
Many complex software-intensive systems are being developed today. When developing complex systems, operations and support development must form a third complementary component of system development, along with hardware and software development. This paper proposes four key components of operations and support development which are needed for successful design of real-time, decision support computer-human interaction.