Bridging the communication gap in the workplace with usability engineering
Desirée Sy · 1994
How can we make products, including documentation, more usable?The first and most difficult step in the process is to make a commitment to improve the usability of the product through the whole &velopment cyckz usability is not a surface quality, but a holistic one, and must be considered at all stages of development.The major barrier to implementing usability is the chasm that exists between designers and the users for whom they design.Usability engineering methodologies are tools that can bridge the communication gap between designers and users, and also improve communication among all members of the development team.