USER INTERFACE DESIGN EXPERTISE AND LEARNING IN THE SOFTWARE INDUSTRY
Lori C. Marchak, Teresa Forster, Robert E. Braudes · ACM SIGCHI Bulletin · 1991
The reality in the software industry today is that software engineers with little or no formal training in human factors frequently have primary responsibility for the user interface design of industry products. The purpose of this study is to assess the degree of user-interface design expertise among these professionals. Both character-based and graphical user interface expertise are assessed. This study assesses overall design expertise as function of years experience, and asks whether serious problems have a greater probability of identification than non-serious problems, and whether lexical or surface-level problems are more apparent to software engineers than syntactic problems.