FROM SOFTWARE EXPERIENCE DATABASES TO LEARNING ORGANIZATIONS
Reidar Conradi · International Journal of Software Engineering and Knowledge Engineering · 2000
Introduction Knowledge management by experience databases (EXDBs) is gradually getting into use. This applies e.g. for banking, oil production and ship building, as well as for software engineering. The goal is to create and sustain a learning organization, where the bottom-line criterion is satisfied customers in the spirit of TQM or ISO-9000. 2 Some useful definitions Knowledge is use of facts, truths or principles from studies or investigations. That is, the available information must be made operational for ("learned" by) the person or group in question. Thus, information is not automatically knowledge. Explicit knowledge is what can be formalized, e.g. as process models or guidelines in a quality system. Tacit knowledge is the operational skills among practitioners, including practical judgement capabilities (e.g. intuition). We can also distinguish between ease of transfer of local vs. global knowledge, and between ease of use of programmable (often explicit) vs. unique (o