Interaction with machines by voice: a telecommunications perspective
John A. Waterworth · Behaviour and Information Technology · 1984
. Speech has a number of advantages as a medium of communication with computers, and its use could, in principle, convert every telephone into a low-cost remote terminal. But man-machine vocal interaction gives rise to several problems that make this a fertile area for human-factors research. This paper attempts to set these issues within a telecommunications context, and provides a review of some of our experimental studies in the area. Three main aspects are considered; the perception of machine-generated speech (both concatenated, stored-waveform and truly synthetic) and the problems inherent in auditory information presentation, the user difficulties associated with automatic speech recognition, and the design of voice-based interactive information services.