Social goals in conversational cooperation
Guido Boella, Rossana Damiano, Leonardo Lesmo · 2000
We propose a model where dialog obligations arise from the interplay of social goals and intentions of the participants: when an agent is addressed with a request, the agent's decision to commit to the requester's linguistic and domain goals is motivated by a trade-off between the preference for preventing a negative reaction of the requester and the cost of the actions needed to satisfy the goals.