Supporting healthcare communication enabled by Information and Communication Technology
Laurence Alpay, Pieter Jelle Toussaint, Bertie Zwetsloot-Schonk · 2004
Communication in healthcare makes up an important part of the healthcare professionals' daily practices. Communication encompasses different forms of interaction and dissemination of health-related information, and takes place in contexts such as patient/healthcare professional relationships, and collaborative care. While Information and Communication Technology (ICT) offers a useful means to support the accessibility, the exchange and the sharing of information, the cognitive complexity of these communication processes often remains undermined. Much can be learned from research in Human Computer Interaction (HCI) with its focus on cognitive aspects. This has relevant implications for our work in healthcare communication enabled by ICT.