Voice Response Systems: Technologies and Applications
Julia Hirschberg, Stephen A. Riederer, James E. Rowley, Ann K. Syrdal · AT&T Technical Journal · 1990
Voice response systems use recorded and synthesized speech for machine-to-human communication. This paper both describes current voice response systems, and presents our view of the ideal system. We discuss the current state of stored voice technology and text-to-speech synthesis in the context of their converging on the ideal voice response system. Such a system would be intelligible, simulate different voices, have an unrestricted vocabulary, be easy to use, and be compatible with various types of hardware. Although this ideal system does not exist today, it represents a goal that can be achieved building on current technologies in the voice processing field.