An experience in using risk management in a software process improvement programme
Claire Lassudrie, Gina Gullà‐Menez · Software Process Improvement and Practice · 2004
Abstract In the context of fierce competition in the field of Telecom Services, companies need to continuously improve their processes. To satisfy its business goals, centered on achieving enhanced customer satisfaction and greater competitiveness, France Telecom Research and Development (France Telecom R&D) set up a Software Process Improvement (SPI) programme in 1999. A risk management approach was used in this program to keep better control over its results. This article describes the implementation of the Software Process Improvement Programme at France Telecom R&D, risk management implementation in the SPI programme and the results obtained from this approach. Copyright © 2004 John Wiley & Sons, Ltd.