Transition relevance place
Osamuyimen Thompson Stewart, Juan M. Huerta · 2006
In this paper, we describe how users transfer language behavior commonly associated with directed dialog to natural language systems: they respond to the initial prompt with a single word (holophrase) instead of the naturally occurring unit of conversation (a sentence). We evaluate two solutions to this problem and offer a conversational turn-taking method together with a discourse clause tutorial as the effective way to get repeat callers to adapt to the natural language dialog style.