Supporting service processes with semantic mobile applications
Markus Aleksy, Bernd Stieger · 2010
The increasing complexity of industrial products, an aging workforce, and tremendous amount of product information from enterprise information systems as well as the emerging Internet of Things are some of the challenges that have to be faced in the area of industrial field service. Mobile and semantic technologies may help to provide the right information, at the right time, in the right place to the right people.