User involvement in the design process
C. Dennis Allen, Don Ballman, Vivienne Begg, Harold H. Miller-Jacobs, Michael J. Muller, Jakob Nielsen, Jared M. Spool · 1993
For years the CHI community has championed the importance of the user in system development. As many of us develop systems, we find that the concept of user involvement is not so easy to implement. Does one always strive to involve the user in the design process? Are there situations when the users should not be involved? What if the user is reluctant to change? How is user involvement handled when the user claims to know all the answers and wants to design the entire interface his or her way? What if the users, or even potential users are not available? How can user involvement be accomplished under these developmental restrictions?