Modelling and Detecting Changes in User Satisfaction
Julia Kiseleva, Eric Crestan, Riccardo Brigo, Roland Dittel · 2014
Informational needs behind queries, that people issue to search engines, are inherently sensitive to external factors such as breaking news, new models of devices, or seasonal changes as 'black Friday'. Mostly these changes happen suddenly and it is natural to suppose that they may cause a shift in user satisfaction with presented old search results and push users to reformulate their queries. For instance, if users issued the query 'CIKM conference' in 2013 they were satisfied with results referring to the page cikm2013.org and this page gets a majority of clicks. However, the confernce site has been changed and the same query issued in 2014 should be linked to the different page cikm2014.fudan.edu.cn. If the link to the fresh page is not among the retrieved results then users will reformulate the query to find desired information.