Assuring quality of the human–computer interface
Henry J. Kohoutek · Quality and Reliability Engineering International · 1992
Abstract The issue of human–computer interface quality has been brought currently into focus due to (a) a change in the character of users who dominate the computer market, (b) the availability of expertise in design for usability and its assurance, and (c) the finally recognized business benefits for vendors of user friendly equipment. Because the underlying human factors expertise belongs to the category of enabling generic quality assurance technologies, the quality management and engineering communities must master this new issue, and related knowledge and methods. The objective of this review article is to aid the quality professionals to respond successfully to this challenge by presenting the fundamentals of human factors engineering, its role in the design for usability process, and the associated methods of assuring quality of the human–computer interface.