Using device models for analyzing user interaction problems
Matthias Schulz, Stefan Schmidt, Klaus-Peter Engelbrecht, Sebastian Möller · 2011
This paper presents work in progress which aims at analyzing the origins of interaction problems which certain users have when interacting with new technology. Our analysis is based on device models which categorize certain classes of devices via a pre-defined set of features. We provide examples which show that usability problems are partially caused by an erroneous transfer of device features to new/unknown devices.