Approach for the development of systematic and productive verifying lists of usability
Walter de Abreu Cybis, André Fabiano Dyck, Renate de Oliveira, Priscilla B. B. Pagliuso, Cláudia de Andrade Tambascia, André Luiz de Castro Villas-Boas, Mirian Freitas · 2003
This paper proposes an approach to the development of checklist-based software-usability inspection techniques. More precisely, it is shaped as a cyclic process of planning, construction, application and data analysis, which involves the application of evolutive checklist versions. The whole process is oriented to reach three checklist quality metrics: productivity, effectiveness and systematization of diagnosys. A case study presents the application of such approach to the developpment of a checklist-based usability inspection technique, whose questions are adapted from ISO9241 requirements. This technique is aimed at evaluting the usability of CPqD - Rede Externa, módulo Operação, a telecommunication network management system, produced by CPqD Foundation.