Design and Implementation of IT Operations and Maintenance System for Chinese Universities
Tian Ying Gao, Zhi Gang Zhang · Applied Mechanics and Materials · 2012
This paper discusses on an IT operations and maintenance system based on Information Technology Infrastructure Library (ITIL). According to the realities of Chinese universities, the system requirements, design and implementation are described. The system adopts a three-tier structure made up of data acquisition layer, data storage layer and application layer, which provides management functions for network equipment, application services, and business systems.