Ghosts in the network
Yvonne Rogers · 1992
The implementation of networking technology in work settings offers numerous opportunities for improving the transmission of information and the sharing of resources within and between organizations.Its success in integrating distributed working activities, however, rests on how well the users of a network can coordinate their activities with respect to each other.This paper examines the communicative and interactive processes that take place when a typical breakdown occurs in a networked environment.A detailed analysis is presented which interprets the events that unfold in relation to the sociocognitive issues of shared understanding, the transmission of knowledge and distributed problem-solving.