Performance and availability measurement of the IBM Information Network
Richard M. Bailey, R. C. Soucy · IBM Systems Journal · 1983
A key requirement of a network service is the management of specified service levels as perceived by the end user. A capability for measuring and reporting end user response time and availability is essential. This paper describes mea-sure-ment techniques to track these key service-level attributes in the IBM Information Network (IBM/IN). These techniques apply to most complex SNA networks.