A Tutorial of Ten User Experience Heuristics
Leena Arhippainen · 2013
This tutorial presents ten user experience heuristics for service and product designers and developers. The aim of the heuristics is to help designers to take user experience aspects into account when making design solutions. The heuristics are created based on the empirical user experience studies of mobile services. However, heuristics are general and can be used in any kind of service or product design and evaluation context (e.g. mobile services, web sites, applications). Using these heuristics, developers can find out negative and positive user experience issues that can be taken into account in further design iterations.