Tips and tricks for avoiding common problems in usability test facilitation
Rolf Molich, Chauncey E. Wilson · 2008
In this SIG experienced usability test practitioners and HCI researchers will discuss common errors in usability test facilitation. Usability test facilitation is the actual encounter between a test participant and a facilitator from the moment the test participant arrives at the test location to the moment the test participant leaves the test location. The purpose of this SIG is to identify common approaches to usability test facilitation that work and do not work, and to come up with realistic suggestions for how to prevent typical problems.