Perspectives of the user interface
Daniel Robey · 1980
It has become increasingly popular for researchers to study management information system users and their relationships with system developers. Motivated by numerous reports of system failure, which were not technical in nature, investigators have sought a better understanding of the user interface. The ultimate objective of much of this research is to guide methodologies for user-oriented system development and design of systems which meet user needs more readily. In other words, the intent is to design systems which are behaviorally valid as well as technically valid.