How do writers view usability information? A case study of a developing documentation writer
Patricia A. Sullivan, James E. Porter · 1990
As Dieli (1989) notes, writers sometimes have trouble focusing their concerns into questions that usability groups can test. As teachers of future documentation writers, we have observed that writers also have trouble turning the results of those usability tests into strategies for document revision. Our first investigation into these issues—see Sullivan & Porter (1990)—described a class of fifteen professional writing students employing usability information to write computer documentation. That study indicated that the writer's use of information is guided by that writer's rhetorical orientation, particularly his/her view of the audience/user. Though all the writers in the study conducted the same type of usability test (modeled after Atlas' “user edit”—see Atlas, 1981), they interpreted their test results in different ways.