Saasquality - A Method for Quality Evaluation of Software as a Service (Saas)
Nemésio Freitas Duarte Filho, Clarindo Isaías Pereira da Silva e Pádua, Paulo Henrique de Souza Bermejo, André Luiz Zambalde, Urlan Salgado de Barros · International Journal of Computer Science and Information Technology · 2013
The market for software products offered as a service (SaaS) is growing steadily and has attracted suppliers from different segments of the global IT market.However, the use of the SaaS products brings a range of challenges, both in the organizational, cultural and technological areas.A difficulty that exists today is the lack of methods and models for assessing the quality of these products.This document presents a method to assess the quality of a software product offered as a service, named SaaSQuality.The proposed method has a quality model appropriate to the SaaS context, based on standards and models of software quality (ISO 9126) and models for IT management (ITIL and COBIT).The experimental results obtained through a case study show that the method offers suitable assessment practices for Software as a Service.