Exploring requirements for civic engagement via public displays
Sarah-Kristin Thiel · 2015
In recent years, we could observe a shift from static to more interactive content and features for public displays. In this paper, we present an initial user study exploring people's awareness of large public displays and basic requirements for utilizing such devices for e-participation purposes. Our preliminary results show that people seem to be mainly aware of basic installations, which are installed in their daily environment. Interaction is still limited to touch. While participants rated the amount of information from governance as sufficient, they saw great value in ideation and feedback opportunities. However, several points for concerns were raised. Most of them are connected to trust in governance. Future studies are needed to explore the design requirements to mitigate those concerns and thus enable an active participation via urban screens.