Can users live with overconfident or unconfident systems?
Takanori Komatsu, Kazuki Kobayashi, Seiji Yamada, Kotaro Funakoshi, Mikio Nakano · 2012
We assume that expressing the levels of confidence using human-like expressions will cause users to have a poorer impression of a system than if artificial subtle expressions (ASEs) were used when the quality of the presented information does not match the expressed level of confidence. We confirmed that this assumption was correct by conducting a psychological experiment.