Tacit knowledge and frugal artifacts
Monica Tavanti, Patrizia Marti, Marc Bourgois · 2006
Air Traffic Control has an intrinsic collaborative nature that should be addressed and considered in the design of novel technologies. A field study aiming to discover controllers' collaborative actions within the control tower was carried out. The results of the study suggest that collaboration takes different forms, both explicit and implicit and that artefacts play an important role in supporting and mediating collaboration and communication. These elements represent a real challenge for the design of novel tools.