Customer-focused design data in a large, multi-site organization
Paula S. Curtis, Tammy Heiserman, David Jobusch, Mark Notess, Jayson M. Webb · 1999
Qualitative user-centered design processes such as contextual inquiry can generate huge amounts of data to be organized, analyzed, and represented. When you add the goal of spreading the resultant understanding to the far reaches of a large, multi-site organization, many practical barriers emerge.