Mixed reality for enhancing business communications using virtual worlds
Muthukkumar S. Kadavasal, Krishna Kishore Dhara, Xiaotao Wu, Venkatesh Krishnaswamy · 2007
Online virtual worlds are attracting businesses that intend to offer new enterprise class services. Often, these services in virtual worlds are closely linked with the real enterprise resources. For a successful deployment of these services, a mixed reality model with communications that extend the virtual worlds to enterprise resources is required. In this paper, we take a look at this new class of collaborative applications by using a customer service application as an example. We discuss various issues in offering such a service, lay out the requirements, propose an architecture for mixed reality communications, and present our prototype implementation. We believe that this example service can introduce a mixed reality based communication paradigm that is applicable to a wide range of other business or enterprise services.