Introduction to the Special Issue: The Tricky Landscape of Developing Rating Scales in HCI
Gitte Lindgaard, Jurek Kirakowski · Interacting with Computers · 2013
The official imprimatur for including usability questionnaires within HCI came with the genesis of the ISO 9241 Part 11 definition of usability, which included ‘satisfaction’ as an aspect of usability—a definition that sat perhaps rather uneasily with the objective, Taylorist (Taylor, 1911) definitions of ‘efficiency’ and ‘effectiveness’ (published as ISO, 1998, but existing in circulated official drafts for some years before): Satisfaction measures the extent to which users are free from discomfort and their attitudes towards the use of the product… [it] can be specified and measured by subjective rating on scales… That usability, or even user satisfaction could be considered to be a multi-dimensional subjective construct, had been suggested by Kirakowski and Corbett (1988) and brought out clearly (Kirakowski and Corbett, 1993).