Heuristic based evaluation of Mobile Services web portal usability
Nihad Borovina, Dušanka Bošković, Jasenko Dizdarevic, Kenan Bulja, Almir Salihbegović · 2014
The paper presents heuristic based evaluation of mobile services web portal. Development context for the BH Telecom Mobile Services web portal is described, including the evaluation team organization and training. Usability evaluation is integrated with redesign proposals, and Heuristic Evaluation Report is established to support the process. The evaluation results are presented and discussed, highlighting several procedural and product improvements.