Improving the CBT Development Process Through Knowledge Sharing: An Empirical Study
Jan-Willem van Aalst, Charles P. A. G van der Mast · Interactive Learning Environments · 2002
In this paper, techniques from the research field of knowledge management are used to improve the maturity of the Computer Based Training (CBT) development process at an IT-oriented organization involved in producing courseware. The project team is facilitated with a knowledge-sharing solution that enables them to unambiguously define their project process, and link templates and best practices to the activities in that process. In addition, a virtual discussion room is provided for them to share new insights. Results from measurement experiments indicate more positive project experiences with projects that used the knowledge-sharing solution.