Using customer input to drive change in user assistance
Robert Scott Pierce · 2008
If designing and developing optimal products, services, and information requires clarity and audience awareness, then developing ways to acquire customer input is a critical piece in the best development workflow solutions [43]. Seeking direct input from customers and learning how they use a product are the most effective methods for generating ideas for enhancements and innovations to the technical content that supports a product, as well as to the product itself [21].