Mediation and the workplace: Creating an awareness within employee assistance programs
Rick Csiernik · Mediation Quarterly · 1990
Abstract Employee Assistance Programs (EAPs) have arisen in work sites to help troubled employees deal with personal problems before their jobs are permanently affected. Originally known as Occupational Alcoholism Programs, EAPs now deal with a wide spectrum of problems. Depending on the work site, 20 to 45 percent of persons using EAPs do so for family or marital reasons. EAP is a burgeoning industry across North America, yet its links with mediation services are limited. EAP can act not only as an access route to mediation but also as a workplace‐based support system for those involved in the mediation process.