FIELD STUDY OF A VOICE MAIL SYSTEM
Joan M. Roemer, Wayne L. Pendley, Mark O. Stempski, Mark C. Borgstrom · ACM SIGCHI Bulletin · 1986
We studied the use of a computer-based voice mail system within an organization, and users' attitudes toward it. This system allowed users to send and receive voice messages using pushbutton telephones. It offered editing, filing, retrieval, distribution, and control functions.