A new proposal for improving heuristic evaluation reports performed by novice evaluators
Federico Botella, Eloy Alarcon, Antonio Peñalver · 2013
In this paper, we propose a new approach to improve the results of the heuristics evaluation performed by novice evaluators combining the classical usability reports with the interaction pattern design in concrete types of usability problems. Normally, usability reports generated by experts or by any automatic tool are limited to a list of problems detected with qualitative and quantitative data plus graphics or simple suggestions for solving detected problems. Sometimes these suggestions are not sufficient to fix the detected problem, as the designer is not able to capture or reproduce the problem. Our proposal will provide support to designers, trying to unify the recommendations offered by evaluators introducing the concept of design patterns in the report. In this manner, the final report could be enriched with one design pattern for some of the detected usability problems, thus enabling a better understanding of the detected issue by designers.